Why should I buy from Falk Plumbing Supply instead of a big box store like Lowe’s or Home Depot?
Unlike big box stores, Falk Plumbing Supply only carries the highest quality products to sell to our customers. For example, retail bathroom sink faucets sold in big box stores will often have plastic drains whereas the ones we sell have all metal drains. The drain can add up to a price difference of $80-$120 less when buying the retail branded faucets. The same is true of toilets as well. Their interior components may be inferior to ours with hidden things like an unglazed trap way (which can cause more clogs) versus the ones we sell being fully glazed. Generally, their price is less because their quality is less.
Can I purchase from you if I am not a builder or a plumber?
We love our professionals but we also love our homeowners. You do not need a contractor’s license or plumber’s license to purchase products from Falk Plumbing Supply. Because we are a wholesaler, even the homeowner gets a discount on anything they purchase from us.
What type of products do you have on display in your showroom?
Falk Plumbing Supply has three showrooms: Hot Springs, AR, North Little Rock, AR, and Memphis, TN. Our showrooms feature a wide selection of high-quality kitchen and bathroom fixtures, including sinks, faucets, tubs, shower systems, and accessories. Customers can explore everything from everyday essentials to luxury and specialty items such as decorative drains, bar and prep sinks, and steam and wellness solutions.
We proudly showcase products from leading brands such as Delta Faucet Company, Brizo, Newport Brass, Kohler, BLANCO, Elkay, California Faucets, Jaclo, Mountain Plumbing Products, Linkasink, Infinity Drain, Barclay Products, Native Trails, MrSteam, Hydro Systems, Maidstone, Top Knobs and MAAX. Our displays are designed to help homeowners, designers, plumbers and contractors visualize complete spaces and compare styles, finishes, and features in person.
What kind of discounts do you offer?
Because we are a wholesaler, Falk Plumbing Supply sells all products at a discount. It is not a uniform discount from retail price because each of our vendors has a different discount they extend to us. We base the discount we give you, the customer, on our discount from the vendor, ensuring you get the best price.
Due to frequent price changes from vendors, we do not have prices listed on the products in our showrooms. However, our associates are there to provide the best service possible and will be glad to get you a price on anything you are looking at.
Can my builder or plumber buy at a better price?
Depending on the volume of purchases, a builder or plumber may get a better discount. We see it as a privilege to work with industry professionals on projects, and because they are licensed professionals, we like to take great care of them. Many times, the way somebody hears about our showrooms is through a professional. Due to client confidentiality, we do not discuss a particular customer’s discount with others.
Do you offer delivery services?
Yes, Falk Plumbing Supply offers delivery services to our customers. We cover a large geographical area from central Arkansas to south Arkansas to western Arkansas and all the way to Memphis, TN! We typically have different days that we deliver to different areas.
In Hot Springs, North Little Rock, and Memphis we run a large number of deliveries. Most times a delivery is a $5 fee plus a $4 fuel surcharge. For deliveries outside our normal area, if we agree to do it, the charge typically goes up to $25-$50 plus the $4 fuel surcharge. Our drivers try to accommodate your requests, however, they can only deliver and put the merchandise in a garage or storage building on site.
If I purchase a product that I do not need, will I have to pay a restock fee?
For stock items in good condition – not installed with all materials in like new packaging – we do not normally charge a restock fee. For nonstock items, in the same condition as noted for stock items, we have a minimum 30% restock but in some cases it may be as high as 50%. We do not try to make a profit on returns. We just want to recoup our loss from the vendor’s restocking fee to us. All nonstock items will be clearly noted on your quote from our showrooms.
Do I need an appointment to visit a showroom, or can I come without one?
Appointments are recommended to ensure one of our showroom associates can dedicate time to your project and provide a more personalized experience. While we gladly accept walk-ins and will always do our best to assist you, scheduling an appointment allows us to better prepare and give your project the attention it deserves.
Do you offer design or installation services?
No, we do not provide design or installation services – we simply sell the products. We do not have any professionals – decorators, designers, plumbers – that work for us. We can gladly refer you to somebody that provides these services. We recommend only professionals that we trust because of our work with them and feedback from their previous customers.
What sort of information is included in a quote?
When working with you on your project, we provide a detailed quote that includes product pricing and a curated selection of the items you’ve chosen. If you’ve been referred by a builder, contractor, or plumber, we will first confirm how pricing should be handled before finalizing your quote. We’re always happy to provide standard list pricing, and for customers not working with a trade professional, we offer competitive wholesale pricing directly.
In addition to pricing, you’ll receive a personalized “spec book” or lookbook featuring color images of your selected products. This is thoughtfully organized by room and includes the specific finishes and details you’ve chosen, making it easy to visualize and plan your space.