That first ice storm of the year has a way of revealing things we’d rather not see, like frozen pipes, unexpected leaks, and water damage creeping into places it doesn’t belong. Or maybe nothing broke at all… but after years in your home, your vision has changed. Those builder-grade fixtures no longer fit your lifestyle, and you’re ready for something that truly feels you.
Lately, in my showroom, I’ve noticed a growing trend: families choosing to stay put and remodel their homes to age “in grace.” Comfort, function, and beauty matter more than ever. Whatever your reason for remodeling, whether it’s necessity or desire, one thing is certain:
Choosing the right contractor can make or break your project.
For this reason, it's important that you consider several options. Maybe you found a contractor through a friend, social media, or your favorite search engine. That’s a great start but don’t stop there. I strongly recommend speaking with at least two to three contractors. Comparing experience, communication styles, and bids gives you clarity and confidence before making such a big investment.
Before you sign anything, here are the most important questions you should be asking when contractors come to your home to bid your job.
Are You Licensed, Bonded, and Insured?
If your remodel involves more than cosmetic changes such as moving plumbing, electrical work, or structural changes, this question is non-negotiable. Ask the contractor to see proof of:
- Licensing
- Insurance
- Bonding
If a contractor, their employees, or subcontractors cause damage, fail to pay suppliers, or abandon the project, this protection matters. A reputable contractor will have no hesitation showing you this documentation. It confirms they are legally allowed to operate in your state and are held to building codes and industry standards.
Also ask: How long have you been in business? Longevity often speaks volumes.
Can You Show Me Your Work?
A trustworthy contractor should be able to show you examples of similar projects they’ve completed either in a portfolio or online. Ask for at least three client references, and don’t be afraid to follow up with them.
If photos are online, I recommend doing a reverse image search to ensure the work truly belongs to the contractor presenting it. It’s a small step that can save you from big disappointment.
How Will This Project Be Managed?
Clear communication is just as important as craftsmanship. Ask the contractor:
- Who is my main point of contact?
- How will we communicate—text, phone, email?
- How often should I expect updates?
- What is the estimated timeline?
- What factors could delay the project?
- Will there be a posted schedule of who will be onsite each day?
Knowing what to expect helps reduce stress and surprises once work begins.
Who Handles Materials, Permits, and Inspections?
This is where confusion often arises.
Some contractors provide all materials, while others provide only what goes behind the walls. Many of the contractors we work with at Falk Plumbing send their customers to the showroom to work with a consultant to select visible fixtures like sinks, faucets, and showers, while the contractor supplies the pipes, valves, and infrastructure.
With recent supply chain disruptions, I always recommend having all materials on hand before the project begins whenever possible.
Also ask the contractor:
- Who is responsible for pulling permits?
- Who schedules inspections?
While it may be optional depending on your city or county, permits matter especially if you plan to sell your home in the future. Even without a permit, your contractor should still complete the work to local code and standards. Do your research and make an informed decision.
What Will This Cost and Is There a Contract?
A professional contractor should provide:
- A detailed, itemized bid
- A clear payment schedule tied to project milestones
Never pay for the entire project upfront before work begins. Ask about:
- Warranties or guarantees on workmanship
- How long the warranty lasts
- A lien waiver at project completion (this confirms you’ve paid in full and protects your property from future claims)
Final Thoughts
Remodeling whether you have to or want to is an investment in your home and your quality of life. Even with the best planning, something unexpected can (and usually does) happen. That’s reality.
But having the right contractor, asking the right questions, and preparing ahead of time can turn a stressful process into a rewarding one ending with a space you’re proud to call home.
We look forward to helping you with your next project.
Written by: Beth Meisch, Memphis Showroom Consultant